Billing Disputes
Have a Problem With Your Order? Please Talk to Us First.
We're committed to making things right. Before contacting your bank or credit card company, give us the chance to resolve it — it's faster, simpler, and always in your best interest.
We Can Fix This — Fast
Most billing issues are resolved within 1–3 business days when you contact us directly. No waiting on hold with your bank. No lengthy dispute process.
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We Can Resolve Most Issues Right Away
Our customer support team is here to help — no runaround, no fine print.
- 📦 Item not received? We'll open an investigation with USPS and make it right.
- ↻ Want to return or cancel? We offer a 30-day return window — see our return policy.
- 💳 Unrecognized charge? We'll look up the transaction and correct any errors immediately.
- ★ Unhappy with the product? We can offer a discount, replacement, or partial refund.
- ❓ Something else? Whatever your concern, reach out and we'll do our best to help.
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Why Not Just File a Chargeback?
We understand the impulse — but filing a chargeback with your bank can actually make things harder and slower for you. Here's why:
- ⚠ Bank investigations take 30–90 days — we resolve most issues in 1–3 business days.
- ⚠ Your bank may temporarily freeze the disputed funds, leaving you without access.
- ⚠ If you've already shipped a return, a simultaneous chargeback can create conflicting claims.
- ⚠ Filing a chargeback after receiving a valid refund may affect your account standing with your bank.
Good to know: Filing a chargeback before contacting us is never required — and in most cases, reaching out to us directly gets you a faster, better outcome.
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How to Reach Us
Phone
Hours
Mon – Fri, 8 AM – 5 PM Pacific Time
Response Time
24–48 hours by email · Same-day by phone
We are committed to your satisfaction · Please contact us before initiating a dispute